Frequently Asked Questions
On this page you will find answers to frequently asked questions. If you still have questions about our products or services after reading the FAQ, please contact our customer support service. Contact details can be found here!
My order has arrived, but some items are missing?
It is possible that the products were shipped in multiple parcels, and the second shipment will be picked up later. For more detailed information, please contact our customer support service!
How much does shipping cost?
Shipping costs depend on the weight of the products and the number of parcels. The exact price will be visible in the shopping cart.
Are we a trustworthy online store?
Nanolex.lv is part of the SIA nanoPro Solutions network of online stores. Thanks to this, the online store is secure, the company is reliable, and you can be confident that you will not lose your money when purchasing from us.
How quickly will my goods arrive?
In general, the exact delivery time in the staging.nanolex.lv online store is indicated in the product description.
Where is my shipment?
If the delivery time has passed or you are simply interested in the status of your order, feel free to contact us by email at info@nanolex.lv or, if you have urgent questions, call (+371) 29 199 512.
I sent an email but haven’t received a response yet?
We usually respond to emails as quickly as possible on business days, but for urgent matters, 24/7 customer support is available by phone at (+371) 29 199 517.
Do you have products in stock and can I pick them up?
Not all products are available at our office as warehouse stock, but we can issue products from the office if needed.
What if the ordered product does not suit me?
Returning unused products in the staging.nanolex.lv online store is always free of charge for customers! If the product does not suit you for any reason, please fill out the withdrawal form, which can be found here!
I want a single product, but only a bundle is available for sale.
If a product cannot be found separately in our online store, then it is sold only as a product bundle, and we cannot order the items individually.
